HP Smart Contact Solutions The Hewlett Packard Smart Contact Solution is transforming the way companies approach customer contact management. The most important factor of your business success is your customers. Without them there can be no sales, no growth, and no profit. Your company’s success is highly dependent on both, the quality of your customer service, and customer communication. Quality customer service and customer communication, together, form the most explicit way to distinguish your company from competition. Today, Customer-care market demands a total customer contact management solution. A solution meant to increase customer satisfaction, and offers them the convenience of accessing the information they need. Smart Contact is HP's comprehensive solution for managing the interaction between your company and your customers. In fact, Smart Contact is much more than a call center solution. It is an integrated contact center solution that combines the telephone calls with new contact methods like E-mail, Internet, Fax and Kiosk. The main objective of Smart Contact is to build a distinguished customer relationships. Basically, Smart Contact achieves this by reducing delays in processing customer transactions, providing better access to information to resolve issues quickly, and exploiting opportunities to cross sell product or services, which indeed is away to transform the customer service center from a cost center to a profit center. Smart Contact will assist you in choosing among HP, and best in class open market products to deliver a solution that effectively support your today's customer requirements and be adaptable to tomorrow's needs. The corner stone of Smart Contact is HP Customer Contact Manager (CCM) which is the framework to allow these products to be integrated into seamlessly functioning system. By matching every customer contact to the right agent and the right set of business applications, CCM can provide fast and reliable services to your customer contacts. CCM also, controls network interface equipment, structures customer contact information, and coordinates the launch of applications on the agent’s desktop. So if you are ready to improve the quality of your customer service, increase revenues, reduce cost, and to leave competition behind, then HP Smart Contact is ready to show you how.  For more online information about Oracle OLAP tools :  http://www.hp.com/go/smartcontact